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Customer Care

 

 

At Glengarnock Stores, we are committed to adhering to all local and national laws and regulations regarding the sale of age-restricted items. This policy outlines our guidelines and procedures for ensuring that age-restricted products are sold responsibly.

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  • All customers wishing to purchase age-restricted items must provide valid photo identification to verify their age.

  • Acceptable forms of identification include a driver's license, passport, or any other government-issued ID that contains a photo and date of birth.

  • Our staff reserves the right to refuse sale if valid identification is not provided or if there's doubt about the authenticity of the ID.

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  • Items restricted by age include, but are not limited to: s such, tobacco products, medicine, vaping supplies, Prime Energy cans or any other age restricted item.

  • The minimum age to purchase these items is determined by local and national laws.

  • Our staff reserves the right to refuse the sale of age-restricted items if they believe it may lead to illegal activity or if the purchaser appears intoxicated or impaired.

  • We prioritize the safety and well-being of our community and will take necessary steps to ensure age-restricted items are sold responsibly.

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  • This policy may be updated periodically to reflect changes in laws, regulations, or store practices. We encourage customers to review this policy regularly.

Store Policy for age-restricted items

Vape Policy

 

At Glengarnock Stores, our customers are at the heart of everything we do. We're committed to providing you with the best vaping products and  friendly service. Here's how we ensure you're taken care of:

1. Genuine Products:

  • We pride ourselves on offering 100% genuine and legal vaping products in the UK, sourced only from reputable suppliers.

2. Expert Assistance:

  • Our knowledgeable staff is always on hand to guide you through our product range and answer any questions you may have.

3. Age Verification:

  • We operate a challenge under 25 policy to ensure that vaping products are sold responsibly. All customers must verify they are over 18 to make a purchase.

4. Contact Us:

  • Whether you have a product inquiry, feedback, or any other concern, you can reach out to us directly in-store or via our website/email. We promise a prompt response.

5. Product Legitimacy:

  • Unsure about the legitimacy of an e-cigarette product? You can cross-check its authenticity on the MHRA list.

6. Feedback Welcomed:

  • We continually strive to improve our services. If you have suggestions or feedback, we'd love to hear from you.

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Privacy & Safety

Privacy Policy

At Glengarnock Stores, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect:

  • Personal Information: When you make a purchase or contact us, we may collect personal details such as your name, email address, phone number, and address.

  • Transactional Data: Details about transactions you carry out through our store.

  • Technical Data: Information about your device, including IP address, browser type, and location data.

2. How We Use Your Information:

  • Order Processing: To process and fulfill your orders.

  • Customer Support: To respond to inquiries and provide customer support.

  • Improvements: To improve our products, services, and overall customer experience.

  • Marketing: With your consent, we may send you promotional materials about our products.

3. Data Protection:

  • We implement robust security measures to ensure your personal data is protected from unauthorized access, alteration, disclosure, or destruction.

  • Transactional data is encrypted for added security.

4. Cookies:

  • Our website may use cookies to enhance user experience. Cookies are small files stored on your device that allow us to recognize repeat visitors and optimize their experience.

5. Third-Party Links:

  • Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.

6. Your Rights:

  • You have the right to access, correct, or delete your personal information. Please contact us directly to exercise these rights.

  • If you have subscribed to our marketing communications, you can unsubscribe at any time by following the link in the email.

7. Changes to This Policy:

  • We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us:

  • If you have questions about our Privacy Policy or our data practices, please contact us directly in-store or via our website/email.

  • We are committed to protecting your privacy and ensuring you have a positive experience with us.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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